The goal of any company is to successfully meet customer expectations in such a way that it enables business growth. This growth can come in a variety of methods and does often incorporate multiple strategies.
The growth strategy we’ll focus on today is in the realm of improvement – whether it’s a specific project that’s aimed to improve an area of the business or a more formal Continuous Improvement implementation, the intention is that the improvement implementation will yield desirable business results.
Yet, time and time again in working in the improvement world, we notice consistent issues companies face in truly sustaining their improvement efforts. The way these issues show up may include: a lack of engagement from the workforce, lower than expected results, or a loss in impact over time.
It’s important to not get stuck on the issue at hand, rather peel back the layers to discover WHY programs intended to improve the business have a tendency to generate lower results than anticipated? In our Root Cause efforts, we’ve come up with 5 enabling factors we theorize contributes directly to sustainment issues – or success – all of which are start back at the planning phase of an implementation.
During this session, we covered those 5 factors and discussed tools you can leverage to begin addressing sustainability concerns you may be experiencing.
Michelle joined EON’s Client Success Team in 2016, where she helped set the foundation of the client engagement strategy and now leads the EON Client Success COE. She has a strong track record in successful client relationships and offers a unique perspective on the fundamental factors of providing a world-class client experience.
Michelle's expertise in the EON Platform coupled with a deep understanding of client needs, positions her to identify immediate value in the platform and guides clients through sustaining their results.
With her insight into client needs and as a product expert, Michelle also contributes to the larger EON Platform vision and product strategy.